At SupraStore.com and our affiliate stores we work hard to get your product out promptly and efficiently. In order to help minimize problems, please make sure the billing address and the ship to address on your credit card are matching. We can check your order status, just Email Suprastore Orderstatus@suprastore.com
Sales tax is only charged within the state of Florida, which means if you are outside the State of Florida you are saving significantly!
Our standard shipping is via Federal Express, this includes North America and International. All parts in stock are usually shipped within a day or two. Please allow 1-3 weeks for delivery on items that are out of stock. Please email the store if you want to check stock. All parts available online are not always in stock. In the event there is a nationwide backorder of a part from the manufacturer you will be notified by one of our customer care advocates.
Order Processing Times:
Most orders placed before 2:00PM EST Mon-Fri will be shipped within 24 hrs.
Weekend and holiday orders will be processed on the next available business day.
EXPEDITED SHIPPING CLARIFICATION
If you order a product with 3 day shipping, it does not mean that in 3 days you will receive your part. It means that once the item is shipped, it is shipped via expedited 2 or 3 days shipping depending on what you selected. Please contact us ahead of time if you are in a rush for a part. Email Suprastore
SHIPPING ADDRESS CORRECTIONS
Please verify that your shipping address is correct. Incorrect addresses may result in undeliverable packages, or delays. If your address is incorrect, please notify us as soon as possible to avoid a $6.00 address correction charge. If the shipping address needs to be changed after your package has left our warehouse, a minimum $6.00 reroute or reshipping fee will be assessed. This charge is assessed by our freight company and unfortunately must be passed along to you, our customer. We are sorry for any inconvenience this may cause. If you are charged this fee in error, please contact us immediately so we can dispute the charges with the package carrier.
**MILITARY APO SHIPPING**
The US Postal Service is the only courier we use which will ship to an APO or FPO address. And, although we are happy to ship to our men and women overseas, the US Postal Service will not provide delivery confirmation for such packages. Although we have had great success with APO shipping, It is at the risk of the customer to have a package sent to an APO address. Once it leaves our warehouse, we have no way of proving delivery, nor tracking the package.
Our experience has shown that it could take 4-12 weeks for a package to reach its APO destination.
SupraStore.com cannot be responsible if the service member or end user has been relocated and the package becomes undeliverable. If a package is returned to us as undeliverable, it will be held until such time that the customer provides us with an updated address. Such packages may be subject to a 2nd shipping charge.
If you are unsure of these terms, may we suggest you have the package sent to a domestic address first for you to have forwarded to the APO location.
International Shipping (Outside Canada and USA)
We ship everywhere! Our international business is a strong component of our overall sales. We shipped to over 45 countries the past year alone and see this portion of our business to show continued growth for the future. For international shipping quotes please email sales@suprastore.com and provide us with a postal code,city and country as well as the goods you wish to purchase and we will provide you with a quote. We ship FED-X exclusively for its international reputation and reliability.
|
