Thanks for shopping at the Supra Store! It is hard to believe that another year has passed since we first opened to the public in 1998! We hit record numbers in USA domestic sales, International sales and in overall product shipments! This growth can be attributed to our very loyal customer base and our continual investment in customer service and product inventory. Some of the changes we made the past year are a complete overhaul of our warehouse, new managers, tech support staff and internal policies which help with our efficiency. Our state-of-the-art phone system was a large capital investment along with the commitment to double our inventory to $1,000,000. This year alone we have added more customer support and are in the process of procuring a very comprehensive inventory control and sales software that integrates our entire business. This will allow us to make more informed decisions when working with our customer base and products. In past years we shocked the import community with our new FED-X shipping program, which gives us the fastest deliveries in the business while still maintaining lower costs. As the customer you will see your product show up quicker and more cost effectively too! We are the premier eCommerce supplier of Toyota and Lexus aftermarket products, with the largest market share of Supra aftermarket components in the world. We are based in Phoenix, Arizona USA. AT SupraStore.com we not only provide you with outstanding product sales and service, we actually own and race Supras, so we understand the product and customer base.The products that we list are proven on Supras the world-over. All transactions are on a SECURE Yahoo based server, which is available for ordering 24/7. We have a complete staff of customer service representatives and tech's who are here to answer your questions and to take your orders. STATE SALES TAX IS PAID FOR ONLY AZ/FL RESIDENTS! Thank you very much for shopping www.suprastore.com, the NET's most intense One-Stop-Supra-Shop! - Mark CEO Supra Store (www.suprastore.com) Tel. 800.717.3050 (8am - Midnight EST Monday-Saturday) Fax. 480.539.9662 (24 hours) To check on an existing order or for returns please use our 800# above and follow the prompts. sales@suprastore.com Best Prices on Price Matching Prior to purchase Real-Time 'on-the-fly' shipping costs Integrity & Customer Support Visa, Mastercard, Discover Card, American Express & PayPal Orders Follow-Up:orderstatus@suprastore.com New Sales Inquiry: sales@suprastore.com Mark Tozer Direct: mark@suprastore.com REFUND POLICY Refunds are product dependent and no special order refunds are available. Waivers on this policy can be reviewed on an individual basis with our management staff. Store credit can be applied on item's that are 100% not used or mounted to the vehicle. Call our order status hotline at 1.800.717.3050 ext 5. RETURN POLICY No returns without a RMA (return material authorization). 20% restocking fee applies applies to most items. A 10-15% cancellation fee applies to ANY cancelled order. Waivers on all fee's can be reviewed on an individual basis. Budget turbo kit restocking fee is 40%. In Store Pick-Up Online orders prices may be lower than in-store pick up prices. Please telephone if you plan on an in-store pick-up to confirm best price. Our in-store pick location is at: 1714 N. Golden Rod Rd. Orlando, Florida. Hours are Monday - Friday 10am - 7pm, Saturday 11-2. Telephone. 800.717.3050 To Return Goods: 1) Telephone our customer care staff at 800.717.3050 and follow the voice prompts for a return authorization number. No returns will be accepted at our facility without prior authorization from our staff. 2) Package in the original packing container with all instruction sheets and or warranty forms and mail back to us (NO COD's accepted) at: SupraStore.com Returns Desk (please call for address and rma # we do not take a refund without a return #) 3) Please use a carrier that offers "tracking" capabilities, such as UPS, Airborne, or Federal Express. 4) Refunds will be credited to the credit card that was used at the time of the initial order. Once we receive the returned merchandise, please allow 1 to 2 billing cycles for the credit to appear on your statement. 5) Original shipping and handling is non-refundable; tax will be automatically calculated and refunded based on the amount of the return. BACKORDERS Our goal is to always provide product and merchandise to you as soon as possible. Any items out of stock will be shipped to you immediately upon receiving it from the manufacturer. DAMAGED GOODS All damages must be reported within 24 hrs of receiving shipment to our customer care center at 800.717.3050 INTERNATIONAL ORDERS CANADA Shipments to Canada are processed automatically. We ship FED-X, so customs are taken care of automatically. Shipping charges are not calculated automatically for Canada, but they are not too much more expensive (20%) then shipping domestically within the USA. Our customer care advocates will telephone you with your exact shipping charges PRIOR to the billing of your credit card. We accept American Express, Wire Transfers, or Paypal from a verfied address. ORDERS OUTSIDE USA/CANADA Our intenational business is a strong component of SupraStore.com and continues to be an excellent performer. We have shipped to over 50 countries and in that process we have come up with the best methods to ship and save you money on import duties. Our integrated online shipping cost calculator does not function outside the USA, so please send us an email with your city, postal code (if applicable) and country along with the parts you wish to purchase and we will get back with you within 24 hours on shipping costs. Many people ask us about our payment options for orders outside of the USA. We accept the American Express Card, Visa, Mastercard & PayPal (verified addresses only) as well as direct Bank-to-Bank Wire transfers. Below we have listed the best method for making payments with PayPal or Money Order. On all international orders we will have to calculate the shipping charges prior to processing your order, so please email us with your details for product and shipment address. We will then email you back with a total cost (not including any VAT's or local duties or taxes) to ship your product(s). At that time you can use the methods below as an alternate method to pay for your product. PayPal Paypal is a fully integrated payment option within our store. Simply go through the order process and select Paypal and follow the directions. For international customers desiring to pay via paypal simply email us at sales@suprastore.com along with the parts you desire to purchase and the city and country you live in and we will provide you a shipping quote. Once you have the total you can simply paypal to the following email address: mark@suprastore.com MONEY ORDER 1. Use SupraStore.com website and follow order process for the parts you want. When you reach the point on the order process of having a shipping and product total, please write down the total. 2. Cancel the online order process and exit SupraStore.com 3. Send an email to sales@suprastore.com to request money order information. 4. Upon receipt of your money order, your order will be processed through our system and the parts shipped to you. WESTERN UNION 1. Email for Western Union instructions. mark@suprastore.com DISCLAIMER Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. Supra Store holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are legal in California only for racing vehicles which may never be used upon a highway. SHIPPING POLICY There are times and circumstances when a customer would like to purchase a product and have it shipped to somewhere besides the address listed on their credit card statement. On our order form we request that the billing and shipping address be the same. The reason we do this is for credit card and address verification purposes. We do this to minimize fraud. The credit card company will simply state that the transaction is an exact match when all is good. If the shipping address is NOT listed in your credit card data base with the credit card company, then the response will come back as an "address mismatch". We cannot complete the order with address mismatches. Our customer care representative will telephone you and ask that you either add a secondary shipping address or ship to your billing address as on the credit card. How to add a secondary shipping address? This is very simple to do. Simply telephone your credit card company (800#) and inform them you wish to add a secondard shipping address onto your account. This process will take 5 minutes and then we will be able to ship to any address you have added to your account. This protects you against fraud and helps us process and ship your order in a timely fashion. Email us at: sales@suprastore.com for any additional information and for telegrahic transfer information as well as shipping charges to your nation.