835 W. Warner Road #101-415
Orders Follow-Up: firstname.lastname@example.org (Please have your order number and details ready)
New Sales Inquiry: email any of us for direct sales inquiries
Andrew Carroll | Director of Operations: email@example.com
Lonnie Benson | Customer Service Professional: firstname.lastname@example.org
Mark Tozer | Founder: email@example.comREFUND POLICY
Refunds are product dependent and no special order refunds are available. Waivers on this policy can be reviewed on an individual basis with our management staff. Store credit can be applied on item's that are 100% not used or mounted to the vehicle. Call our order status hotline at 1.800.717.3050 ext 5 or email us direct at firstname.lastname@example.org for further instructions.RETURN POLICY
No returns without a RMA (return material authorization). 20% restocking fee applies to most items, though this can change at our discretion. Waivers on fee's can be reviewed on an individual basis, though if parts are being returned due to no fault of our own, expect the 20%-25% restocking fee. Please do NOT mail your goods back until you have been given an RMA from one of our staff, at which time they will provide you with the proper return address and shipping requirements. There is a 90 day window to return. Returns outside of this window will not be accepted. If parts are sent to us without notifying us beforehand, or are outside of this window, we will consider them a gift to us.To Return Goods:
1) Telephone our customer care staff at 800.717.3050 and follow the voice prompts for the order status extension, or email us directly. Speak with a representative to obtain a return authorization number. No returns will be accepted at our facility without prior authorization from our staff. A RMA # is required prior to shipping to us.
2) Package in the original packing container with all instruction sheets and or warranty forms. (NO COD's accepted)
3) Please use a carrier that offers "tracking" capabilities, such as UPS, Airborne, or Federal Express.
4) Refunds will be credited to the credit card/PayPal that was used at the time of the initial order. Once we receive the returned merchandise, please allow 1 to 2 billing cycles for the credit to appear on your statement.
5) Original shipping and handling is non-refundable
; tax will be automatically calculated and refunded based on the amount of the return.
6) Please do NOT mail your goods back until you have been given an RMA from one of our staff, at which time they will provide you with the proper return address and shipping requirements. We will give you the correct address to return them to. All goods shipped to us without authorization beforehand will be considered gifts and we hold no obligations for themBACKORDERS
Our goal is to always provide product and merchandise to you as soon as possible. Any items out of stock will be shipped to you immediately upon receiving it from the manufacturer.
All damages must be reported within 24 hrs of receiving shipment to our customer care center at 800.717.3050. Please immediately photograph any damaged goods, container and contact the shipping company immediately. A report with the shipping company must always be filed.INTERNATIONAL ORDERSCANADA
Shipments to Canada are processed automatically. We ship FED-X, so customs are taken care of automatically. Shipping charges are not calculated automatically for Canada, but they are not too much more expensive (~20%) then shipping domestically within the USA. Our customer care advocates will contact you with your exact shipping charges PRIOR to the billing of your credit card. We accept American Express, Wire Transfers, or Paypal from a verified address.ORDERS OUTSIDE USA/CANADA
Our international business is a strong component of SupraStore.com and continues to be an excellent performer. We have shipped to over 50 countries and in that process we have come up with the best methods to ship and save you money on import duties.
Our integrated online shipping cost calculator does not function outside the USA, so please send us an email with your city, postal code (if applicable) and country along with the parts you wish to purchase and we will get back with you within 24 hours on shipping costs.
Many people ask us about our payment options for orders outside of the USA. We accept the American Express Card, Visa, Mastercard & PayPal (verified addresses only) as well as direct Bank-to-Bank Wire transfers.
On all international orders we will have to calculate the shipping charges prior to processing your order, so please email us with your details for product and shipment address. We will then email you back with a total cost (not including any VAT's or local duties or taxes) to ship your product(s). At that time you can use the methods below as an alternate method to pay for your product.PayPal
We are a global service provider for PayPal and ship all over the world. Please make sure that you have a confirmed Paypal address to avoid delays in processing your order. If you have any questions paying via PayPal, simply email us at email@example.com.DISCLAIMER
Many parts are for off-road, closed course use only with proper safety equipment. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. Supra Store holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are legal in California only for racing vehicles which may never be used upon a highway. All purchases from SupraStore for items and/or service include consent to these terms.PRICING POLICY
Due to ever changing markets, advertising, manufactures updates, pricing changes, and manufactures availability all prices are subject to change. WE WILL NEVER CHARGE YOU MORE THAN YOU HAVE AGREED TO WITHOUT YOUR APPROVAL. We do not control manufactures pricing nor do we have a set frequency for manufactures pricing updates, so from time to time we might have a mistake on our pricing. When this happens we will always offer the product for as low as we can to try to honor our online pricing.While we try to provide an accurate time frame for delivery of our custom line of SupraStore/XAT products, ultimately we do not own the machine shops and production equipment used to produce these goods. Please be aware that some parts might have changing delivery dates as a result of a schedule out of our hands at production facilities. Thank you for your understanding. SHIPPING POLICYThere are times and circumstances when a customer would like to purchase a product and have it shipped to somewhere besides the address listed on their credit card statement.
On our order form, we request that the billing and shipping address be the same. The reason we do this is for credit card and address verification purposes. We do this to minimize fraud. The credit card company will simply state that the transaction is an exact match when all is good.
If the shipping address is NOT listed in your credit card data base with the credit card company, then the response will come back as an "address mismatch". We cannot complete the order with address mismatches. A customer care representative will email and telephone you and ask that you either add a secondary shipping address or ship to your billing address as on the credit card.
How hard is it to add a secondary shipping address?
This is very simple to do. Simply telephone your credit card company (800#) and inform them you wish to add a secondary shipping address onto your account. This process will take 5 minutes and then we will be able to ship to any address you have added to your account. This protects you against fraud and helps us process and ship your order in a timely fashion.
In many cases, it might be possible (and usually faster) to update this information online via your financial institution.
Please note that pricing and availability on all items is subject to change. We have literally thousands of listings, and although we try to keep them up to date and parts in stock as much as possible, this is not always possible.
Email us at: firstname.lastname@example.org for any additional information and for telegraphic transfer information as well as shipping charges to your nation. All prices and availability are subject to change.