Orders Follow-Up: orderstatus@suprastore.com

New Sales Inquiry: sales@suprastore.com

Mark Tozer: mark@suprastore.com

Andrew Carroll Store Manager: andrew@suprastore.com

REFUND POLICY

Refunds are product dependent and no special order refunds are available. Waivers on this policy can be reviewed on an individual basis with our management staff. Store credit can be applied on item's that are 100% not used or mounted to the vehicle. Call our order status hotline at 1.800.717.3050 ext 5 or email us direct at sales@suprastore.com for further instructions.

RETURN POLICY

No returns without a RMA (return material authorization). 15% restocking fee applies to most items. Waivers on fee's can be reviewed on an individual basis. Please do NOT mail your goods back until you have been given an RMA from one of our staff, at which time they will provide you with the proper return address and shipping requirements.

To Return Goods:

1) Telephone our customer care staff at 800.717.3050 and follow the voice prompts for a return authorization number. No returns will be accepted at our facility without prior authorization from our staff. A RMA # is required prior to shipping to us.

2) Package in the original packing container with all instruction sheets and or warranty forms. (NO COD's accepted)

3) Please use a carrier that offers "tracking" capabilities, such as UPS, Airborne, or Federal Express.

4) Refunds will be credited to the credit card that was used at the time of the initial order. Once we receive the returned merchandise, please allow 1 to 2 billing cycles for the credit to appear on your statement.

5) Original shipping and handling is non-refundable; tax will be automatically calculated and refunded based on the amount of the return.

6) Please do NOT mail your goods back until you have been given an RMA from one of our staff, at which time they will provide you with the proper return address and shipping requirements.

Budget Turbo Kits

Our entry level low cost Budget Turbo Kits are designed for those with fabrication and/or mechanical skills, or to those that have access to those skill sets. We sell these kits as a service to our customers, in order to help them save money. These have very low profit margins and are not qualified to be returned. If there is a manufacturer issue, we will repair or replace it. Budget Turbo Kits have 30 day warranty that starts upon the date of kit delivery, not date of installation.

BACKORDERS

Our goal is to always provide product and merchandise to you as soon as possible. Any items out of stock will be shipped to you immediately upon receiving it from the manufacturer.

DAMAGED GOODS

All damages must be reported within 24 hrs of receiving shipment to our customer care center at 800.717.3050. Please immediately photograph any damaged goods, container and contact the shipping company immediately. A report with the shipping company must always be filed.

INTERNATIONAL ORDERS

CANADA Shipments to Canada are processed automatically. We ship FED-X, so customs are taken care of automatically. Shipping charges are not calculated automatically for Canada, but they are not too much more expensive (20%) then shipping domestically within the USA. Our customer care advocates will telephone you with your exact shipping charges PRIOR to the billing of your credit card. We accept American Express, Wire Transfers, or Paypal from a verfied address.

ORDERS OUTSIDE USA/CANADA

Our intenational business is a strong component of SupraStore.com and continues to be an excellent performer. We have shipped to over 50 countries and in that process we have come up with the best methods to ship and save you money on import duties. Our integrated online shipping cost calculator does not function outside the USA, so please send us an email with your city, postal code (if applicable) and country along with the parts you wish to purchase and we will get back with you within 24 hours on shipping costs.

Many people ask us about our payment options for orders outside of the USA. We accept the American Express Card, Visa, Mastercard & PayPal (verified addresses only) as well as direct Bank-to-Bank Wire transfers.

On all international orders we will have to calculate the shipping charges prior to processing your order, so please email us with your details for product and shipment address. We will then email you back with a total cost (not including any VAT's or local duties or taxes) to ship your product(s). At that time you can use the methods below as an alternate method to pay for your product.

PayPal

Because of some recent security concerns, we have disabled live Paypal payments, but we are still accepting Paypal payments. Email us at sales@suprastore.com for details.For international customers desiring to pay via paypal simply email us at sales@suprastore.com along with the parts you desire to purchase and the city and country you live in and we will provide you a shipping quote.

DISCLAIMER

Many parts are for off-road use only. As with any racing activity, there are risks at performance modifications. All installations are at the customers own risk. Supra Store holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market performance products. Some items listed are legal in California only for racing vehicles which may never be used upon a highway.

PRICING POLICY

Due to ever changing markets, advertising, manufactures updates, pricing changes, and manufactures availability all prices are subject to change. WE WILL NEVER CHARGE YOU MORE THAN YOU HAVE AGREED TO WITHOUT YOUR APPROVAL. We do not control manufactures pricing nor do we have a set frequency for manufactures pricing updates, so from time to time we might have a mistake on our pricing. When this happens we will always offer the product for as low as we can to try to honor our online pricing.

SHIPPING POLICY

There are times and circumstances when a customer would like to purchase a product and have it shipped to somewhere besides the address listed on their credit card statement.

On our order form we request that the billing and shipping address be the same. The reason we do this is for credit card and address verification purposes. We do this to minimize fraud. The credit card company will simply state that the transaction is an exact match when all is good. If the shipping address is NOT listed in your credit card data base with the credit card company, then the response will come back as an "address mismatch". We cannot complete the order with address mismatches. Our customer care representative will telephone you and ask that you either add a secondary shipping address or ship to your billing address as on the credit card.

How to add a secondary shipping address?

This is very simple to do. Simply telephone your credit card company (800#) and inform them you wish to add a secondary shipping address onto your account. This process will take 5 minutes and then we will be able to ship to any address you have added to your account. This protects you against fraud and helps us process and ship your order in a timely fashion.

Email us at: sales@suprastore.com for any additional information and for telegrahic transfer information as well as shipping charges to your nation. All prices are subject to change.